Service Delivery Management

Automated Productivity Measurement

The use of Dot credentials enables the tracking of performance as employees or contractors move throughout the organization. The start and stop time for tasks is automatically captured as well as “dwell time,” or the time it takes between tasks. These data are collected and analyzed against real time analytics filters to extract summaries and exception reports. Exception reports or alerts are then automatically sent to key supervisors who can address performance deficiencies and, if needed, re-allocate personnel.

How It Works

The Axcess ActiveTag system is a wireless RFID tag communications system comprised of activators, activation antennas, receivers and small, battery powered radio transponders or “tags”. In a typical installation, the tag is awakened by a low frequency (LF) 132 kHz radio activation signal generated by a small radio transmitter, the activator, connected to an antenna located at entry/exit areas, in ceiling tiles or under flooring. Upon activation, the tag transmits a high frequency (HF) radio signal (either 315 MHz or 433 MHz) containing, at a minimum, its preprogrammed ID number that uniquely identifies the source of each transmission.

Receivers convert the tag signals into data and then pass the information on to a host computer or controller running application software. Numerous standard communications protocols are currently supported, including serial (RS-232), network (Ethernet TCP/IP) and Wiegand (SIA 26-bit standard). However, the system can easily be adapted to virtually any standard or proprietary communications protocol. The receiver also supports user configurable decision logic, relay control and output filtering capabilities.

Implementation Overview
Automated Beverage Server Performance Management in the Entertainment Industry

At a large Las Vegas hotel casino operation, Axcess implemented a real time beverage delivery performance monitoring and reporting system designed to monitor beverage server production and loop times and, when necessary, to auto-alert the beverage manager when production and loop times continue to fall “out of standard.” The system uses the ActiveTag Dual-Active tag technology to monitor how long beverage servers dwell inside and outside the well areas where the beverages are refilled.

The system can send auto-alerts to notify when a delivery system needs support. These alerts can be sent via email to any Wireless Application Protocol (WAP)-enabled device to help ensure the standard beverage operating procedures are executed. Additionally, the system can provide detailed post operational analysis and reports.


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